The Quality Awareness Seminar

Ask a dozen people what they think Quality is and you'll get a dozen different answers.

BUT - they'll all agree one thing - if you are the customer you can't get enough of it!

The Business Partners Quality Awareness seminar is designed to illustrate how customer's perception of reliable products and good service has changed over the past twenty years and to give practical examples of benchmark quality performance.

The seminar covers the following topics:

• Quality - What does it mean to you?
• Customers - tell us what they want, what they really, really want!
• Quality Assurance
• Quality Management Systems
• Quality and Supply Chain Management
• Prevention or detection?
• TQM and Continuous Improvement
• The customer focused organisation
• Benchmarking
• Business Excellence Models
• What's next? - Beyond TQM

This is a thought provoking seminar ideal for Management Teams or individual team members who are embarking on a Quality improving programme in their own organisation.

Delegates will be invited to contribute their own experiences (good and bad) as customers. The seminar will explain the various Quality Management theories and practices and will explain how these are evolving.

Contact us to find out more or make a booking.