Customer Care Seminar

Everybody is a customer at some time or another so we all have our own horror stories to tell about bad service and unreliable products.

The Business Partners Customer Care seminar will show you how to ensure that your own customers never get a similar experience.

Satisfied customers not only come back time after time but they praise the merits of your company to their friends and colleagues. What better marketing ploy is there?

This seminar provides an introduction to the various changes and employee skills required to be a leader in customer care. It is essential that you get started on your customer care programme right away as we may have already trained your competitors! (1 day seminar).

This training seminar covers the following elements:

• Customer Care - What does it mean to you?
• How satisfied are our customers?
• The customer focused organisation
• Everyone has customers!
• Working together
• Customer Care policies and commitment
• Measuring dis-satisfaction
• Converting complainants into advocates
• Measuring Satisfaction
• Designing satisfaction questionnaires that really work
• Improving performance

Tailor made assistance is available if you wish to launch a Customer Care programme in your own organisation with outside guidance. We will be happy to discuss your specific requirements.

The seminar is suitable for Managers, Directors, those planning to launch a customer care programme or anybody who wants to learn how to improve customer relations (and sales).

Contact us today to find our more or arrange a seminar